Frequently Asked Questions

Book online at our booking portal, call us at (425) 470-2972, or email Info@blackdiamondtowncar.com. We're available 24/7.

Yes. SEA-TAC is our most common pickup and dropoff. We monitor flight status in real time and adjust for delays at no extra charge.

Our fleet includes: Executive and First Class sedans (1–3 passengers), Executive SUVs (1–6 passengers), First Class SUVs (1–6 passengers), and Sprinter vans for up to 9 or up to 14 passengers. For groups larger than 14, we can send multiple vehicles. View the full fleet.

Every vehicle has complimentary premium bottled water. Wi-Fi is available on request: ask for it when you book, as not every vehicle has it.

Yes. Black Diamond Towncar Service is a chauffeured limo and black car service for Seattle and the Eastside. Our fleet is Executive and First Class sedans, Executive and First Class SUVs, and Sprinter vans, all black and driven by professional chauffeurs, with all-inclusive flat rates from $120.

Yes. All rides are quoted with a flat rate before you confirm. No surge pricing, no metered surprises — what you see is what you pay.

We do our best to accommodate same-day bookings based on availability. Call us directly at (425) 470-2972 for urgent requests and we will do everything we can to arrange your transportation.

Yes — we serve all major Pacific Northwest cruise terminals including Smith Cove Cruise Terminal (Pier 91) and Bell Street Cruise Terminal (Pier 66). We handle embarkation and disembarkation transfers with full luggage assistance.

No. We track your flight in real time, so delays never cost you extra. Your free wait time starts when your plane reaches the gate: 30 minutes for domestic flights and 45 minutes for international flights. After that, waiting is $1 per minute.

Yes, child safety seats are available on request. Please specify the age and weight of your child when booking so we can provide the appropriate seat — infant, convertible, or booster.

We serve the entire Greater Seattle metro including Bellevue, Kirkland, Redmond, Everett, Mercer Island, Issaquah, Renton, Bothell, Sammamish, Woodinville, Lynnwood, and all surrounding cities. See all service areas.

Yes. Corporate accounts include monthly invoicing, priority booking, full fleet access, travel reporting, and dedicated dispatch. Contact us at (425) 470-2972 or Info@blackdiamondtowncar.com to set up an account. Learn more about corporate accounts.

Yes. We serve SEA-TAC, Boeing Field (BFI) and private aviation terminals, and coordinate pickup timing with your flight team. Learn about private aviation service.

Yes. One booker can reserve and manage rides for the whole team, with each trip itemized on the invoice.

Yes. We offer executive SUVs and Sprinter vans for up to 14 guests per van, hourly or round trip, anywhere in Seattle and the Eastside. December fills quickly, so book early. See holiday party transportation.

Yes. With hourly service your vehicle stays on site and makes as many runs as you need during the booking.

We recommend booking at least 24 hours in advance for standard airport and point-to-point rides, 3–7 days for special events, and as early as possible for weddings or large group bookings to guarantee vehicle availability.

All Black Diamond chauffeurs hold valid Washington State for-hire licenses, are thoroughly background-checked, and undergo professional training. Our entire fleet is fully insured at commercial livery levels, exceeding state minimums.