Frequently Asked Questions

Book online at our booking portal, call us at (425) 470-2972, or email Info@blackdiamondtowncar.com. We're available 24/7.

Yes. SEA-TAC is our most common pickup and dropoff. We monitor flight status in real time and adjust for delays at no extra charge.

Our fleet includes: Mercedes-Benz S-Class (1–3 passengers), Cadillac Escalade SUV (1–6 passengers), Cadillac Escalade ESV (1–7 passengers), Mercedes Sprinter 14-passenger van, and charter bus service for larger groups. View the full fleet.

Yes. All rides are quoted with a flat rate before you confirm. No surge pricing, no metered surprises — what you see is what you pay.

We do our best to accommodate same-day bookings based on availability. Call us directly at (425) 470-2972 for urgent requests and we will do everything we can to arrange your transportation.

Yes — we serve all major Pacific Northwest cruise terminals including the Seattle Cruise Terminal (Pier 91), Port of Seattle Pier 66, and Tacoma cruise terminals. We handle embarkation and disembarkation transfers with full luggage assistance.

No. We monitor your flight in real time and hold your car at no extra charge for normal delays. Your driver will be there when you land, whether your flight is on time or not.

Yes, child safety seats are available on request. Please specify the age and weight of your child when booking so we can provide the appropriate seat — infant, convertible, or booster.

We serve the entire Greater Seattle metro including Bellevue, Kirkland, Redmond, Tacoma, Everett, Mercer Island, Issaquah, Renton, Bothell, Sammamish, Woodinville, Lynnwood, and all surrounding cities. See all service areas.

Yes. Corporate accounts include monthly invoicing, priority booking, full fleet access, travel reporting, and a dedicated account manager. Contact us at (425) 470-2972 or Info@blackdiamondtowncar.com to set up an account. Learn more about corporate accounts.

We recommend booking at least 24 hours in advance for standard airport and point-to-point rides, 3–7 days for special events, and as early as possible for weddings or large group bookings to guarantee vehicle availability.

All Black Diamond chauffeurs hold valid Washington State for-hire licenses, are thoroughly background-checked, and undergo professional training. Our entire fleet is fully insured at commercial livery levels, exceeding state minimums.