Last updated: October 19, 2026
These rules apply to every ride with Black Diamond Towncar Service. If anything is unclear, call us at (425) 470-2972 or email info@blackdiamondtowncar.com. We’re open 24/7.
Pricing
- Every ride gets a flat-rate quote before you confirm. Your quote includes taxes, fees and gratuity.
- Extras you ask for, such as additional stops, child seats, or a late-night (11:59 pm to 5 am) or holiday pickup, are priced into your quote before you confirm.
- Inside meet & greet at the airport is $20.
- Waiting beyond your free wait time is $1 per minute.
Airport pickups
We track your flight, so delays never cost you extra. Your free wait time starts when your plane reaches the gate:
- Domestic flights: 30 minutes
- International flights: 45 minutes
After that, waiting is $1 per minute. Choose how to meet your chauffeur:
- Curbside pickup (no charge). Once you have your bags, call or text your chauffeur, or call us at (425) 470-2972, with your door number. Your chauffeur meets you at the curb.
- Inside meet & greet ($20). Your chauffeur waits at baggage claim with a sign showing your name and helps with your luggage. Choose this if you won’t have a US mobile phone or another way for your chauffeur to reach you.
Cruise terminals and other pickups
- Cruise terminals (Pier 66 and Pier 91): 30 minutes free
- All other pickups, such as homes, hotels, offices and events: 15 minutes free
Free wait time starts at your scheduled pickup time. After that, waiting is $1 per minute.
Please be ready at your pickup time. If you don’t see your chauffeur, call us at (425) 470-2972 before you leave, and we’ll connect you within minutes.
Cancellations and no-shows
- More than 24 hours before pickup: cancel for free and get a full refund.
- Within 24 hours of pickup: the full fare is charged.
- No-show: if you don’t meet your chauffeur and we can’t reach you by the end of your free wait time, the full fare is charged.
To cancel or change a ride, call (425) 470-2972 or email info@blackdiamondtowncar.com.
Weather and snow days
In snow or ice we do our best to get you there, but we can’t guarantee a pickup when roads are unsafe. You can ask for an SUV on snowy days, at the SUV rate. If the city declares a snow emergency, we may have to reschedule or cancel sedan rides. We’ll contact you first, and you won’t be charged for a ride we cancel.
Child seats
For safety, children must ride in a seat that suits their age and size. Tell us your child’s age and weight when you book, and we’ll bring the right seat (infant, convertible or booster), priced into your quote. A parent or guardian installs and checks the seat; our chauffeurs can’t install it for you.
Alcohol and food
- Open alcohol isn’t allowed in sedans, SUVs or any vehicle without a partition between passengers and the chauffeur. Where there is a partition, alcohol is allowed only if every passenger is 21 or older. Your chauffeur may ask for ID and can limit drinking.
- Food is up to your chauffeur. Please clean up any food or drinks, to avoid a cleaning fee.
Damage and cleaning
You’re responsible for damage to the vehicle caused by you or your guests, such as spills, vomit or torn leather. We charge the cost of cleaning or repair.
Lost items
Please check for your belongings before you leave the vehicle. If you leave something behind, call us and we’ll keep it safe. Returning it to you is charged at the regular fare for that trip.
Things outside our control
We aren’t liable for delays caused by things outside our control, such as airline delays, customs, lost luggage, traffic, weather, road conditions or vehicle breakdowns.
More policies
Read our SMS Terms & Conditions and Privacy Policy.